1300 840 535Services
Protect what matters most with our cutting-edge security systems, designed for reliability, efficiency, and total peace of mind.
Project Management
Projects already in progress may be accepted and completed by CTS if the completion parameters are provided in writing and full authority over the process is granted to CTS staff and contractors. Each project requires a comprehensive audit, which will be conducted at the client’s expense and paid to CTS before work begins. Fees are typically paid in advance or at prearranged intervals, generally not exceeding seven days.
Technical Support
All equipment supplied by CTS is covered by the manufacturer’s warranty. Unless stated otherwise, all warranty work is return-to-base (RTB) and excludes labour, transport, redeployment, and testing. Equipment not bought from CTS will be serviced at current break/fix rates, with onsite fees and a minimum two-hour charge per visit.
Consulting
Cen-Tel Secure (CTS) provides security consultancy services—including audits and Greenfield site assessments—charged at $155.00 per hour (ex GST), which includes a call-out fee or can be quoted as a fixed consultative service agreement. Each service comes with a comprehensive written report and recommendations for electronic site security. ROI analysis is available if clients supply details such as staff costs, stock loss rates, staffing levels, and business hours.
Deployment
Equipment deployment/installation is also a service CTS offers and can be achieved in 2 ways:
- Customers Purchases – CTS installs equipment client pre-purchased however liability of said equipment remains completely with client. CTS will not be held responsible for any malfunction on deployment of equipment regardless of condition of equipment.
- CTS purchases equipment as requested by the client and sells it at fair market value, covering only hardware under the manufacturer’s liability warranty (labour excluded), including a site assessment. CTS does not guarantee equipment performance or provide recommendations unless an audit has been conducted; responsibility for performance lies with the client and manufacturer. Clients are advised to fully understand their purchase. CTS is responsible solely for installing equipment according to the manufacturer’s specifications.
Design
CTS provides comprehensive electronic solutions such as Access Control, CCTV, and intrusion alarms. The design is purchased from CTS at an agreed hourly rate (minimum 4 hours). Details include:
- Exact equipment to use
- Equipment capability
- Expansion
- Product outcomes given day and night environments